I cancelled my AT&T wireless account on Jan 20th. I did not have any contractual committment. When I had initially signed up for service, I was billed for the prorated first month of service PLUS the full second month. From then on, I have been paying for my service one month ahead of time. Since my billing cycle was from the 3rd to the 2nd, I expected to have to pay only for the 18 days in January that I did use the service. Since I had been paying for the next month's usage, I held off paying my last bill expecting my final bill to have a credit for the unused portion of January. The customer service rep said that it would be ok and also said she would be making a note as such on the account. Then, I got an email in early February billing me late fees as well. Again, I did not have access to my bill and had to find out the amount only by calling customer care. The rep I spoke to in Feb saw the previous note when I had cancelled the service and removed the late fees. She then said that I would have to pay the current balance and that I would be processed a credit in my final bill once any pending roaming charges came through. So, I did pay that bill in full. Today, I got another email saying that my bill was available online.
As soon as I cancelled the service, my online access was DISABLED, but I still keep getting emails from AT&T asking me to check my bill online! See example below...
Your Wireless Bill is Ready Online
Hello xxxxxxxxxx xxxxxxxxxx,
Your monthly wireless bill for canceled account XXXXXXXXXX is available online for review. Note: Your online access is restricted and will be made available only for a limited time. Please log in and make your payment today.
Thank You,
At&t
This is the error I get when I try to go to my online account:
L123: We are unable to process your transaction at this time. We apologize for the inconvenience. You may contact our Customer Care department at 1-800-331-0500 or dial 611 from your wireless phone.
I called customer service again today and spoke to a rep named Jesse. After I explained my situation, he said that AT&T DOES NOT GIVE CREDIT. Even if i did not have service for the second half of january, i would have to pay for service for the full month of january. I told him that this was very rude and unethical.
This is just highway robbery. I realize that the amount in question is around $25, but it is still very wrong.
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