After deciding to add the digital phone service when I transferred my service from one home to the other back in mid-August, my number hasn't been ported as of yet and it's been over a month.
Before signing up for the digital phone service, I specifically asked for my existing number to be ported. I was assured that it can be done. When my service was installed at my new home, I asked the tech when can I expect my number to port over. I was told it'll take up to 10-days. My install date was 8-17.
Two weeks ago (9-17) I contacted TWC to find out why my number has not ported. I was told by the customer rep that there was no request to port my number. I replied that was incorrect and I had asked to have my number ported when I decided to add the digital phone service as part of my existing package.
I was then told that my number should've been ported when my service was installed and they can't do it now! The rep then offered to me to add the number as a 2nd line for an additional $29.99. I told the rep "NO!" I also stated to the rep that the port can be done and I wasn't about to add a 2nd line when they screwed up!
The following week I called again and spoke to another TWC customer rep. I explained the situation to the customer rep and he apologized for the inconvenience and stated he will start the paper work to get my number ported.
Today (9-28), I received a voicemail from TWC rep requesting that I call back to give them authorization to port my number. Jesus Christ! I had already given them authorization when I first added the service. I gave the authorization last week! Now they're asking me for my authorization again!
What a bunch of clowns!
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