To whom it may concern:
The first week of August we entered into a service contract with AT&T when we went to a local office to change our cable, phone and internet service. We were initially suppose to have service with on August 13. I took the day off to be here for the installer. The service couldn't be installed due to the lack of a signal making it to our home from your AT&T box.installer stated that the company would have to come out and dig up the neighbors yard due to the problem be located underground. This took approximately 3 weeks. They then called to reschedule the installation for September 17 which I took the day off again. At that time they came out again and still were unable to get a signal. We were told it could be hooked up with a different wiring option (4 pairs of wires). The installer was going to run it by his supervisor and we were to be called back. As of today October 5 we have never received a call. So we called again and were told today that AT&T cancelled our order and we were never informed of this. So we have been waiting the past 18 days for someone to contact us and through our own efforts find out the company cancelled our order.in the meantime we have been on a month to month with Time Warner cable and are paying $70 more a month because we are not in a price lock guarantee. We have not locked in with Time Warner due to being led to believe we would have service. We have neighbors who have AT&T so we know service must be available.
If I receive no communication from this email I will involve local media and/or take legal action. The way this whole situation has been handled is appalling. Order #107275770.
Regards, Merle & Katherine Sheets9435 Overland RunSan Antonio, Tx. [email protected]
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