I am Bell South phone and Internet customer with "Complete Choice" plan. Therefore my Internet charge is $9.95/month.
Everything was this way until I've received bill in July from them. There on p. 5 (Unregulated charges) they have charged me for Internet not $9.95, as they should, but $19.47! They ADDED discount to regular dial-up charging, instead of SUBTRACTED it!!!
I have mailed them the dispute letter, which was received by them on July 26 (delivery
confirmation). I have never received any response from them.instead, in the current bill, they include the difference between proper charges and THEIR charges ($ 11.60) again and furthermore, charged me for Internet $14.95 - regular charge, totally ignoring my $5 discount. I've sent them inquiery e-mail, using their submission forms on bellsouth.com and got confirmation number, that they have received it.
Today (August 17) I've called them, spoke with bellsouth.net representative (I have exact time and duration of call and the name of her) and she told me that somehow, their records shows, that Complete Choice plan on my account was terminated month ago and that why these extra charges started to accrue.
It doesn't explain though, why discount was added instead of subtracted. But nevertheless, after the short waiting, she told me that she has credited my account to eliminate all these extra charges from now on and this credit will go through on September bill.
After that she connected me with Bell South Phone service representative which told me, that their records doesn't show that my Complete Choice plan EVER was terminated!
So, who lies? Bellsouth.net representative, or someone's comuter?
Anyway, this case is in progress and upon receiving any new info, it will be added to this report.
0 comments