I bought my kids a dell desktop series 4300 for christmas. We ordered it early to have it under the tree for the kids to open. We set it up on 1-1-02 after only nine days of using it I started to have a few problems: The tower made loud noises, I was having error messages appear, the screen would freeze up and sometimes the screen would go black. After many calls to the tech dept and being transfered from one person to the next and always getting different anwsers, they finally replaced the motherboard.
Then 2 days later the problems continued and after they tryed to walk us through to fix our problem, we instisted that they replace the unit but they decided to replace the hard drive next. After replacing the motherboard and the hard drive we had to re: install everything back into the system (the computer was blank - No Icons or anything)
By 1-18-02 we were promised a new system and they said we would have it by monday 1-21-02. But no computer came and we called for a trace on Tuesday, only to find out thatthe shipping company Dell used delivered my new computer to a Mr Chang. So they were sending another new computer (#3) due to arrive in five days. But onday came and went and still no computer, but on wednesday Dell gave me a call to see how I like my new computer (which I never got) I tryed to keep my cool and gave her the short story and after she tryed to trace the last computer she adviced me that my account was now CLOSED. So why not I had already paid for the computer by credit card on Jan 5.
We called Dell later that day and they said that they would credit our account, but thats for keeping the customer HAPPY. I'm still waiting for my money back and now I have No COMPUTER.
Thanks dell... I hate you
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