My Fastan / Fast tan / fastan.Us / Owner J.T. Fauber Complaint is as follows:
I paid nearly $400.00 for a 1 year tanning membership to Fastan (oceantan) in Roanoke VA (Formerly known as Ocean Tan). Fastan took over oceantan fastan is owned by J.T. Fauber - J.T. Fauber purchased the distressed company and reopened oceantan and then later renamed it to Fastan.
A couple of weeks after paying for my 1 year membership the tanning salon closed and when J.T. Fauber opened it back up the company said they would honor my request for a 100% refund since I had to pay another company and was unable to come to the location where I joined (near my home) to tan.
Today I called again after noticing that J.T. Fauber changed the name from oceantan to fastan, I asked the rep on the phone (Derek/Derrick) about my refund requests that I had been making for almost a year and he said we are not oceantan anymore We can't help you with a refund
I asked him his last name and he refused to give it, I then asked for the owner's full name and he would not give it. He said he would email the owner my phone number but also said the owner (J.T. Fauber) would most likely ignore the email and not call me.
Fastan / ocean tan honored most memberships when the purchased the business and allowed everyone to keep their memberships and told me that I could have a refund, now they are being rude and I have been ripped off for $400.00 cash that I paid them. They see where I paid and only tanned 1 time for $400.00. I think it is only fair that I am refunded the fee I paid which J.T. Fauber and Fastan purchased as my account was purchased by him when he purchased ocean tan. Just because he J.T. Fauber changes the name to fastan does not mean that he no longer owes me the money.
Fastan is rude and unprofessional. All I want is my money back.
Fastan I want My Money Back!
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