I went to the CVS store on 41st street on Miami Beach today (02/13/09) and received the worst customer service I have experienced in a long time. I have had a few bad experiences in the past but always gave them the benefit of the doubt. Today, I asked for help with some "family planning" items that were locked up and a young lady was very nice and helped me in an efficient manner. When I was done I asked her if I can check out at the pharmacy since the line was quite long in the main entrance and I wanted to go out through the other door anyway. She said "no problem, they are open". When I got back to the pharmacy, the pharmacist was helping another customer and I waited in line. When it was my turn, I went up and the pharmacist (Ricardo Lopez) told me to go to the front counter. I asked him why and that he just helped the previous customer. He told me he was busy and did not have time to help me. I was shocked and said "isn't the customer more important" and he said no he is not a cashier and to go upfront. I proceeded to ask him for the manager and he told me he was the manager. I told him to give his boss's name and he was reluctant but now there were people watching so he gave it to me and gave more attitude. That is when, unfortunately, I got vulgar and told him he had no manners and he was part of the reason why this country was in the trouble it was in and walk away. I will never go to CVS again and I will make sure to tell as many people as possible.
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