NetWhitening.com is an online retailer that supposedly specializes in teeth bleaching kit supplies (custom dental trays, bleaching gel, etc.)
On April 3 I found NetWhitening.com after doing a Yahoo search. They had what I was shopping for: a dental tray and bleaching gel. Their charge was $79 plus shipping. I immediately placed my order. Their site indicated that they accepted VISA, MasterCard and American Express, but when I actually attempted to pay with American Express I was told that I had to use VISA or MasterCard. I used a VISA.
Several weeks went by and I never received my order, but my VISA statement reflected that NetWhitening.com had charged my credit card $84 the week I placed my order. I emailed the company through their website to inquire about my order status and they responded that due to a change in facilities my order hadn't shipped yet. I expressed my disapproval, stating that it had been 3 weeks already and that I hadn't received a notification of a delay and that I felt it inappropriate of them to charge my credit card before shipping the merchandise.
They also said it would ship "soon." I responded again asking what their definition of "soon" was and that I wanted a definitive date. Several days went by without an response and I sent another message on May 7 (now more than a month after placing the order).
They apologized and said that my order went out May 1. On May 11 I sent another message saying that I still had not received my order. I indicated that if I didn't receive it by the 18 that I would dispute the charge with my bank and file a complaint with the BBB. I also asked for a refund for all of my frustration and their lack of professionalism. I never received a response to that message, nor have I gotten the merchandise. My dispute of the $84 is currently being investigated by my bank and I intend to write the BBB.
Do not use this vendor. As far as I'm concerned, they are a fly-by-night operation that cannot be trusted.
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