When I lived in Southern California I enrolled at the LA Fitness in Yorba Linda because it was admittingly a good deal at the time. As I decided to move to Northern California I knew I had to cancel my gym membership so I went in one day and was given a cancellation form to fill out. I quickly filled it out and handed it to the young lady at the front counter.
Two months later I checked my bank account and found that I was still being charged for my membership. I then visited the website expecting easily accessible customer support but the best info I could find was the phone number to the Yorba Linda location. I called and notified them of the situation and they were very rude. The girl told me I didn't need to cancel because there was a location near me and I advised her that there are zero (0) in Northern California and that is why I had previously applied to cancel my membership. Then, after a few more minutes of going in circles around the issue, she finally told me to create an online account. I tried this with her still on the line and I was unsuccessful, with the site stating that I needed to speak to customer service. She then told me she would fax me a cancellation form. I waited 10 minutes, then a couple hours, then called her back. I was told by a man that she was gone for the day and he didn't have "access" to the forms so I had to call back. After about 5 more calls I was unsuccessful in getting in contact with anyone who had "form access".
I waited a couple weeks. I then called back and acheived the same result, no desire to help me and resolve my issue! I then called the national headquarters and they told me to contact my local club. An incredible run around for an action so simple and necessary for a business.
I am not about to make a trip to LA just to cancel my membership so I have to fit unecessary phone calls into my busy schedule. What company as large as LA Fitness is doesn't have an email address or online customer support? Their lack of assistance to leaving customers has to be against the law in some way! If anyone has any advice please let me know.
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