National fitness is a consumer nightmare. I tried numerous times to cancel my membership as I had moved too far to continue. I contacted the local management to no avail. Then I called the 800# in January twice to inform them that I want to cancel my membership. The first time I left a message to speak to the manager in charge. I did not receive a return phone call. I called again and the customer service rep hung up on me. I continue to get charge via my checking account. My membership expired in March. Now they (800#) is telling me that I need to put my request in writing with a 30 days notice even though they have a record of my wanting to cancel my membership in January. Then the customer service rep when I called today told me to go to the website to submit an online request to cancel but I was still going to be billed ANOTHER month! She gave me the wrong membership number, so I had to call back to get the correct membership number. This customer service rep informed me that I could not cancel my membership online but had to send it in the mail. This company is a rip off. They should be shut down and charged with fraud for their illegal and unethical business practices
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