Independent profile — not affiliated with LA Fitness

LA Fitness Reviews & Complaints

LA Fitness is operated by Fitness International, LLC of Irvine, California, which also runs Esporta Fitness, City Sports Club and Club Studio. This page explains how to cancel or dispute charges and records the FTC's pending lawsuit over membership cancellation (filed August 20, 2025, which the company says is without merit), plus the BBB and Trustpilot figures as displayed on October 19, 2026.

REVIEWS & COMPLAINTS513on USAComplaints · none in last 3 yrs · latest 2013
WEBSITElafitness.com
HEADQUARTERSIrvine, CA
PROFILE CHECKED2026-10-19
Submit a Complaint Read reviews & complaints ↓ Official website ↗

Contacts

Customer service & general contact

Cancel, billing & returns

Reference numbers (not support lines)

VERIFIED

Locations

  • Headquarters3161 Michelson Drive, Suite 600 Irvine CA 92612-4406
  • Mailing addressAttn: Legal Department, P.O. Box 54170 Irvine CA 92619-4170
EDITORIAL

LA Fitness membership problems: contact, cancel, dispute charges and escalate (pages opened October 7, 2026)

This section is about getting a charge stopped or a membership ended. It is based on the company's own Contact Us page, the company's published statement, the FTC's case documents and the FTC's consumer alert (all opened on October 7, 2026).

Where the company says to go. The Contact Us page at lafitness.com asks whether you are a member and offers these topics: Account and billing information, Personal training, Club and staff feedback, Freeze, Cancel and Other. Choosing Cancel offers two options: 'Continue to cancel page' and 'Ask a question about canceling my membership'. The page says replies come from [email protected] and offers a ZIP-code lookup for the customer service phone number for your area, so there is no single national member phone number on that page.

What the company says about cancelling. In a statement dated August 20, 2025 (published on its BBB profile), Fitness International said it had "proactively launched an online cancellation option for all members, regardless of how they originally signed up", that it has "chosen to keep our online cancellation program in place", and that members "also have always had the option to cancel in person at any club, or by mail". The statement adds that the company works to "offer at a minimum every cancellation method specifically required by each state".

What the FTC alleges about the earlier process. According to the FTC's complaint, for years the company required either in-person cancellation with one specific employee or cancellation by mail, with the form available only after logging in to the website, and it told members to use certified or registered mail. These are allegations; the court has not decided them (see the litigation section).

Read the rest of this section

Practical steps for a billing or cancellation problem

  • Keep your membership agreement, the date and method of each cancellation request, any confirmation, and your billing statements.
  • Use the cancel option on the Contact Us page or the method written in your own membership agreement, and keep proof of the date (screenshot, email, mailing receipt). Cancellation terms can differ by state and by agreement, and this page has not reviewed any individual member's contract.
  • If the company keeps charging after a cancellation you can document, the FTC's consumer alert says to dispute the charges with your credit or debit card company, and adds that just changing your credit or debit card number is often not enough.
  • You can report the problem to the FTC at ReportFraud.ftc.gov, to your state attorney general or consumer protection office, and to the Better Business Bureau.
  • State law adds cancellation rights that do not depend on the company's own channels. The California Department of Consumer Affairs guide to health club contracts says: "The contract must contain a provision that gives you a five-day right to cancel the contract" (longer periods apply to higher-value contracts, and cancellation rights exist for disability, death or a move of more than 25 miles). The New York Attorney General's health club page says: "Your health club must allow you to cancel through methods including, but not limited to: the health club's website; by email, telephone, or mail; or in person." Other states differ; check your own state's rules (pages opened October 7, 2026).
  • Personal training is a separate agreement. The FTC alleges personal training agreements run six to twelve months and carry an early-cancellation fee of 50 percent of the remaining balance; read your own signed agreement for the actual terms.
  • Add-on services (for example towel service or childcare) can be billed separately. The FTC alleges the company did not disclose that these are separate paid programs with their own cancellation method; check your statement for each charge line.

Complaint posts on this site about LA Fitness date from 2000 to 2013 and are summarised in the complaint-record section; they are consumers' accounts, not findings.

EDITORIAL

Company Information

Legal name
Fitness International, LLC
Founded
1984
Business type
Health club and gym chain (LA Fitness, Esporta Fitness, City Sports Club, Club Studio) with monthly memberships, personal training and add-on services
Website
lafitness.comSource: LA Fitness website, checked 2026-10-07
Headquarters
Irvine, CASource: FTC Amended Complaint paragraph 15: principal place of business at 3161 Michelson Drive, Suite 600, Irvine,…, checked 2026-10-07

The business identified by this profile is Fitness International, LLC, a California limited liability company at 3161 Michelson Drive, Suite 600, Irvine, California, per the FTC's Amended Complaint, which also names its wholly owned subsidiary Fitness & Sports Clubs, LLC. The company's website, lafitness.com, states that Fitness International, LLC owns and operates it. BBB lists the company as a BBB Accredited Business with an A+ rating and, in its raw page data, an accreditation date of 1989-04-11; the same BBB profile shows 2,210 complaints in the last 3 years and 1.1/5 from 396 customer reviews, and carries a notice of the pending FTC lawsuit.

The FTC's August 2025 lawsuit over membership cancellation is pending, and the company says the allegations are without merit and that it offers online, in-person and mail cancellation. Neither side's position has been decided by the court on the sources opened for this page. This page gives no rating or verdict of its own; it records the documents above so readers can judge for themselves.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBLA Fitness', Irvine, CA (health club)
396 reviews · 2,210 complaints · BBB business grade A+ · average customer rating 1.1 / 5
Trustpilotwww.lafitness.com
251 reviews · average customer rating 1.8 / 5
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 513 historical complaints about LA Fitness, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

Show 15 more on this page
EDITORIAL

Complaint Themes

CancellationBilling, charges and debitsContracts and feesPersonal training and trainersSales representatives and pressureRefunds

Themes summarise what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

Had an experience with LA Fitness? Tell other people what happened.

Submit a Complaint
EDITORIAL

Complaint and review record (BBB, Trustpilot, this site)

External profiles, as displayed on 2026-10-19. Counts below are shown as each site displays them and are not added together or averaged.

  • BBB (profile for LA Fitness, Irvine, CA): BBB Accredited Business, BBB Rating A+; 2,210 complaints in the last 3 years, 624 of them in the last 12 months; 1.1/5 from an average of 396 customer reviews. BBB's raw page data gives accredited 1989-04-11, business started 1997-07-02 and incorporated 1997-09-29. BBB also lists many separate profiles for individual club addresses; these figures are for the Irvine profile only. The profile carries a 'Pending Government Action' notice about the FTC lawsuit.
  • Trustpilot (www.lafitness.com): 1.8 from 251 reviews, 62 of them in the last 12 months; 5-star 13 percent, 4-star 2 percent, 3-star 5 percent, 2-star 8 percent, 1-star 72 percent. The profile has been claimed since August 2024. Trustpilot states it does not fact-check reviews, and shows 'This company hasn't invited customers recently, so reviews may not be representative' and 'Hasn't replied to negative reviews'.

Complaints in this archive. usacomplaints.com has 513 published complaints that name LA Fitness or its personal training operation (Body of Change / Pro Results) as the subject, dated 2000 to 2013 (2008 is the busiest year, with 144), and 3 further posts about Body of Change that also name its financing company, Affiliated Acceptance Corporation. They are individual consumers' accounts, were not verified by us, and are not a measure of how the company operates today. Counts of posts that mention a topic (keyword matches, so one post can appear in several lines): cancel or cancellation 320; billing, charges or debits 309; contract or fees 333; personal training or trainers 276; refund 100; sales representatives or pressure 102; freeze or hold 61; cleanliness or facilities 67.

BBB notes that 'The complaint text that is displayed might not represent all complaints filed with BBB.'

EDITORIAL

FTC lawsuit over membership cancellation (filed August 20, 2025)

Federal Trade Commission. On August 20, 2025 the FTC announced that it had sued Fitness International, LLC and Fitness & Sports Clubs, LLC, which it says operate LA Fitness and other gym chains, "over allegations they make it exceedingly difficult for consumers to cancel their gym memberships and related services". The FTC says it seeks "a court order prohibiting the allegedly unfair conduct and money back for consumers harmed by the difficulty in cancelling memberships". The Commission vote authorizing the staff to file the complaint was 3-0. The FTC's own note says: "The case will be decided by the court."

The FTC's case page lists the case status as Pending (last updated January 26, 2026) and posts an Amended Complaint. The Amended Complaint (filed in court on December 23, 2025 as Document 37) pleads unfair cancellation practices for onsite enrollees (Section 5 of the FTC Act) and violations of the Restore Online Shoppers' Confidence Act (ROSCA) for website enrollees, concerning inadequate disclosures and the lack of a simple cancellation mechanism. Among its allegations: "Defendants have received tens of thousands of reports from consumers complaining that their cancellation practices are difficult", and the defendants operate "more than 600 locations and over 3.7 million members in the United States". These are the FTC's allegations, not findings.

The company's position. Fitness International's August 20, 2025 statement (published on its BBB profile) says: "The allegations are without merit", that ROSCA "does not require any specific method of cancellation" and "has never before been applied to the health club industry", that "most of our memberships, and all of our personal training memberships, are purchased in person at our club locations", and that "We remain confident that we will prevail in court."

Other regulators. The BBB profile's government-action notice lists only the FTC matter. This page has not searched every state attorney general or state regulator's enforcement database, so it does not say that no other action exists.

EDITORIAL

FTC v. Fitness International: docket history

Federal Trade Commission v. Fitness International, LLC and Fitness & Sports Clubs, LLC, U.S. District Court for the Central District of California, No. 8:25-cv-01841 (Judge John W. Holcomb). Docket entries as displayed by CourtListener on October 7, 2026:

  • August 20, 2025: FTC complaint filed. A waiver of service for Fitness & Sports Clubs LLC was returned on September 11, 2025 (ECF 27).
  • October 1, 2025: the court stayed the case during a lapse of FTC appropriations (ECF 29); November 17, 2025: the stay was lifted and deadlines extended by 43 days (ECF 31).
  • December 3, 2025: the defendants moved to dismiss the original complaint under Rule 12(b)(6) (ECF 33), with an appendix of state health club laws.
  • December 23, 2025: the FTC filed a First Amended Complaint (ECF 36 and 37; errata at ECF 38). The January 6, 2026 order (ECF 40) vacated the schedule for the motion against the original complaint.
  • January 16, 2026: the defendants moved to dismiss the First Amended Complaint under Rule 12(b)(6) (ECF 41); the FTC opposed on February 6 (ECF 42); the defendants replied on February 13 (ECF 44).
  • April 24, 2026: a minute order says the motion to dismiss "is taken UNDER SUBMISSION", a trial schedule is set, and the defendants "are GRANTED leave to file two motions for summary judgment" (ECF 50). The same day the court referred the case to Magistrate Judge Karen E. Scott for a settlement conference, with the ADR proceeding "to be held no later than 5/7/2027" (ECF 48). A stipulated protective order was entered on April 29, 2026 (ECF 55).
  • The listing continues through September 24, 2026 (ECF 78) with further filings whose descriptions were not available. ECF 53 and 54 (April 28, 2026) are listed only as 'Order' without text. This page therefore does not say whether the motion to dismiss has been decided.
  • Press report: the Law360 case page for this matter lists an April 24, 2026 article saying LA Fitness asked the judge to reconsider his tentative order refusing to dismiss the FTC's suit and argued that the company only recommended, and never required, certified or registered mail for cancellation notices. That is a news report of a tentative ruling, not a docket entry; the docket text of ECF 50 (above) records only that the motion was taken under submission.

Allegations in the complaint have not been decided. The company denies them (see the FTC section).

Other lawsuits naming Fitness International, LLC exist on federal dockets. They were not reviewed for this page, and no settlement or class action is described here because none was verified against a primary document.

PUBLIC RECORD

Court & Public Records

Federal Trade Commission v. Fitness International, LLC and Fitness & Sports Clubs, LLC

Filed

U.S. District Court, Central District of CaliforniaDocket No. 8:25-cv-01841Source ↗

Filed — no final outcome recorded

The FTC alleges unfair cancellation practices for onsite enrollees (FTC Act Section 5) and violations of the Restore Online Shoppers' Confidence Act for website enrollees, and seeks a permanent injunction and monetary relief. The First Amended Complaint was filed on December 23, 2025. The defendants' motion to dismiss it was taken under submission on April 24, 2026; the docket listing opened on October 7, 2026 shows entries through September 24, 2026 and does not state a decision on that motion. The company says the allegations are without merit. The case is pending and no allegation has been decided.

EDITORIAL

Who operates LA Fitness

The FTC's Amended Complaint identifies Fitness International, LLC as a California limited liability company with its principal place of business at 3161 Michelson Drive, Suite 600, Irvine, California, doing business as LA Fitness, and Fitness & Sports Clubs, LLC as a Delaware limited liability company at the same address that is "a wholly owned subsidiary of FI". The LA Fitness Terms and Conditions of Use say Fitness International, LLC "owns and operates" the website and services; they were last updated on January 1, 2024.

The LA Fitness website says the brand was "Founded in Southern California in 1984" (a company statement). In its August 2025 statement the company says it has "over 40 years in business and operations expanded across 25 states". The FTC alleges that the two companies operate gyms in the United States and Canada under the names LA Fitness, Esporta Fitness, City Sports Club and Club Studio, and that a base membership is billed monthly with an annual fee, with optional personal training ("Pro Results") and more than 50 add-on services. Whether the Canadian operations are run by the same legal entity was not checked on this page.

The website's Terms and Conditions of Use contain an arbitration clause and a California governing-law clause for the website and services; the membership agreement itself is a separate document that was not reviewed for this page. Ownership of Fitness International, LLC was not established from the sources opened, and none is stated here.

BBB lists the Irvine profile under the name LA Fitness with alternate names that include Fitness International LLC, Club Studio, Esporta Fitness, City Sports, Pro Results, Pilates by LAF, LA Fitness International and Body of Change (BBB page opened October 7, 2026).

Recent club changes reported by others. The Texas Secretary of State's health spa page (index opened October 7, 2026) lists 'LA Fitness & Pro Results, Pasadena' under 'Exempt Health Spa Closings'; the linked notice itself could not be opened on that date, so its text is not quoted here. The Springfield Business Journal reported on August 26, 2026 that the LA Fitness club in the White Oaks Mall, Springfield, Illinois closed on July 31 and that local gym FitClub acquired the club's membership base and equipment, with memberships transferring on August 1 and, per FitClub's CEO, about 9 percent of members opting out. LA Fitness did not respond to the newspaper's request for comment. If your own club closes, check your agreement and state law for refund rights and ask the company in writing about your balance.

VERIFIED

Company Relationships

  • Affiliated withFitness & Sports Clubs, LLC
CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

EDITORIAL

Frequently Asked Questions

How do I cancel an LA Fitness membership?

The company's Contact Us page lists a Cancel topic with the options 'Continue to cancel page' and 'Ask a question about canceling my membership'. In its August 20, 2025 statement the company says members can cancel online, in person at any club, or by mail. The cancellation terms in your own membership agreement and your state's health club law govern your case; keep proof of the date and method of your request.

What is the FTC's lawsuit against LA Fitness about?

The FTC sued Fitness International, LLC and Fitness & Sports Clubs, LLC on August 20, 2025 in the Central District of California (No. 8:25-cv-01841), alleging unfair cancellation practices for onsite enrollees and ROSCA violations for website enrollees. The case page lists the status as pending. The company says the allegations are without merit.

What does the FTC advise if LA Fitness keeps charging after I cancel?

The FTC's consumer alert says to dispute unauthorized charges with your credit or debit card company if you tried to cancel and the company will not stop charging, and notes that just changing the card number is often not enough. It also says to report the problem at ReportFraud.ftc.gov.

Can I get money back through the FTC case?

The FTC says it seeks money back for consumers harmed by the difficulty in cancelling. The case is pending and no judgment, settlement or refund program was identified in the sources checked on 2026-10-07. Check the FTC case page for any later refund notice.

Which company operates LA Fitness?

The FTC's Amended Complaint identifies Fitness International, LLC, a California limited liability company in Irvine, as doing business as LA Fitness, and Fitness & Sports Clubs, LLC as its wholly owned subsidiary. The LA Fitness Terms and Conditions of Use state that Fitness International, LLC owns and operates the website and services.

What does BBB show for LA Fitness?

As displayed on 2026-10-19, the Irvine profile for LA Fitness is a BBB Accredited Business with an A+ rating, 2,210 complaints in the last 3 years, 624 of them in the last 12 months, and 1.1/5 from an average of 396 customer reviews. BBB also lists separate profiles for individual club addresses, which are not included in these figures.

What does Trustpilot show for LA Fitness?

As displayed on 2026-10-19, Trustpilot shows 1.8 from 251 reviews for www.lafitness.com, 62 of them in the last 12 months, with 72 percent of reviews at one star. Trustpilot says it does not fact-check reviews and that this company has not recently invited customers to review.

Is personal training cancelled together with the gym membership?

The FTC alleges that personal training memberships are separate agreements, generally with a six to twelve month term, an early-cancellation fee of 50 percent of the remaining balance and a monthly renewal afterwards. The terms that apply to you are in your signed personal training agreement; ask for a copy if you were not given one.

Where can I complain about LA Fitness?

Use the Contact Us page on lafitness.com first (billing, personal training, club feedback, cancel). You can also file a report with the FTC at ReportFraud.ftc.gov, contact your state attorney general or consumer protection office, or file a complaint with the Better Business Bureau.