Complaint / review text:
I went to Aspen Dental in Rome NY for a crown, and a filling in between # 11 and 12. When the dentist cemented the permanent crown, he was rough, did not use novacain, and caused the worst dental pain I have ever experienced.
He filled between #'s 11 and 12 with a metal filling, which showed when I talked or smiled. It look like I had a cavity or rot between my teeth! He also did not check to ensure that there was adequate space between the teeth for flossing before I left. Every time I flossed, the floss would catch on the filling and the gum would bleed. After several attempts to get a subsequent appointment and not have to wait for two hours in the waiting room, (for which they are also notorious) I finally got another appointment.
A second dentist there replaced the bad filling with a tooth colored filling. When I got home, I noticed that I still had problems with floss getting caught on what seemed to be a ridge on the filling. The following week while flossing, the filling broke right off. I called Aspen and asked for the office manager, she was not in. I told the receptionist what happened. She did not even ask if I wanted to come in. I assumed she was going to have the office manager call me right back. This was on a Friday afternoon.
I did not receive a call from them until Monday. I asked if they had emergency slots or cancellations and she said no. We mutually agreed on appointment for several days later, but the day before my appointment I started to experience pain, and the gum around the tooth became red and swollen. I was afraid that I was getting an infection.
I called them again requesting an antibiotic or to get me in sooner. They did not have any openings, and REFUSED to prescribe me an antibitotic. I became fed up and decided to go back to my previous dentist to have him fix the tooth, which cost me an additional $120.00. He said that the gum around the tooth was on the verge of infection.
I filed a complaint with the BBB, requesting reimbursement for the filling that Aspen Dental screwed up not once, but TWICE, and for the $120 that a competent dentist charged to repair their work. Aspen Dental refused, saying that I was charged for a metal filling, and when they replaced the metal filling with tooth colored filling, which was worth an additional $100, which they did not charge me. They should not have used a metal filling in between two teeth that were towards the front to begin with, and the replacement filling was obviously done incorrectly, because it came out a week later.
I suffered anxiety, loss of work, and pain because of their incompetence. Because they refuse to reimburse me anything at all, I am writing warn others about Aspen Dental.
The bottom line is, my experience with Aspen Dental has been nothing but terrible. They make their patients wait for hours, and they're dental services are extremely unsatisfactory.
Rome, New York