I do not appreciate this company! They are extremely unethical and unfair. I called them to ask if they could operate on my eyes. I have been told by other institutes that they couldnt because I had Lupus and that only the newest machines could. So the very first question I asked was can you operate on me with Lupus. The operator, to me of course they could and it was no problem and would I like to schedule a complimentary appointment. I agreed.
A week later I drove two hours, one day, down to San Diego for my appointment at 2:00 P.M. After filing out a ton of paperwork, which I listed my condition, having a consultation with a nurse and discussing my condition and going thru a battery of eye exams, I finally see a doctor at 4:30 P.M. He talks to me for a while and then says he cannot operate on me because I had Lupus. Are you kidding me? He actually told me that it was a law in the state of California and no eye doctor could operate on any person whom has had Lupus.
As I was leaving the office with my husband the nurse stopped me and told me I had to wait for a few minutes because my eyes had been dilated. I gave my husband a look and he said we would not be waiting any longer. When the nurse insisted I said that they had wasted enough of my time and I was leaving.
He was trying to calm us down. So I asked him, Why did you put me through all of this when you knew you couldnt operate on me?
He responded with, Well, we still like to see the patients.
I responded with, Well, I wouldnt want to inconvenience you.
So after an entire days journey to go to the eye doctor I found out that this one institute could not operate on me, which was the very first thing I asked the scheduler so that this very situation would not happen. And what was their excuse? The scheduler does not know medical conditions. Well, that might be true but if her job is to schedule eye appointments she must know the laws and if the state of California forbids and eye surgeon to operate on certain people, do you think that might pertain to her job? And why would the office continue the appointment after discussion of the condition? And why would the doctor then dilate my eyes and conduct an entire exam? I know why! Because I got a bill one month later for my exam, thats why. When I called to ask why I had received a bill for a completely exam I was told that it is only complementary if you have the surgery. Well, I would but you would do it and I never signed anything agreeing to that.
This company is very unethical and I would not recommend them to anyone.
0 comments