I was in the Auburn, AL Vision Center 1-31. I came in to order my contacts. When I walked through the door, the guy and the woman who work there looked at me and kept talking. When the vision center associate (the woman) asked if she could help me, I said I would like to order some contacts. She went and sat down at a desk. She did say "sit over here" or anything, but I was standing at another desk, and I looked around to see where she had gone. When I walked to her desk, I did not know if that was the desk where she would place my order. She did not tell me to sit at that desk, so I sat down on my own. She was talking to the male associate and did not even look at me until they were done.
She said, "What is your name?" I told her. As she was looking me up, she started talking again, then asked for my name again and I told her. She looked it up and then said, "Your prescription has expired and you need to get your eyes examined again." I told her that I had just had that done about a month ago. Then she said, "It's not in here. Are you sure that you have already had your exam?" She put my name in again and waited. It said the same thing. After she put my name in about 3 more times, she got it pulled up. She said, "What color?" I told her. She said, "You use Fresh Look, right?" I said no, I use Acuvue 2. She said they don't make them any more. I said OK, then I asked her if I could look at the colors again. She got up and put it down.
As I was looking I could see her eyes roll. I then told her the ones that I wanted, and as I was still sitting there looking, she very fast took the sheet off the desk while I was still looking. She told me to meet her at another desk to ring me up. I stood there. She never even told me what my total was; I had to look for it. When I paid, she just gave me a paper with my order on it and walked away. She made me feel like I had done something just because I had to order my contacts. When she walked away she went in a room and shut the door. The whole time she was in there I felt less than a person. Very, very rude.
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