On November 13th I went to Pearle Vision at 7756 BROADWAY MERRILLVILLE IN 46410. Dr. Jeffery Troup provided the worst eye exam I've ever had. Bad doctors should be brought to the attention of the public.
During the exam, I stated to Dr Troup that I could see the letters, but they were blurry, all of them. When he completed the exam, he told me that my vision improved. I told him that is not true. I told him that everything was blurry during the exam and that his numbers are wrong. He told me that my vision significantly improved. I stated to him that I feel that is incorrect. I requested a re-exam, I was denied. He said that he would give me a pair of contacts that are close to my prescription. My prescription was a significant difference from my previous exam in 2005 (vision being much better than in 2005). I paid for the exam, requested a copy of the exam in 2005 and the visit on 11/13, and went home.
The following morning I put in the contacts he provided me and I couldn't see. The prescription he gave me was stronger than what he wrote down on paper for me. I called the office the following morning requesting a re-exam before new contacts were ordered and that request went denied again. I indicated that I was not happy with the exam and didn't feel that I needed to waste more time ordering contacts I can't see out of. She indicated that there was no way they were going to do that and that I would just have to wait. I stated that I could not see and it wasn't fair that he made a mistake and I will have to wait extra, unnecessary time. To purposely order incorrect contacts, wait 7 or so days to get them, and send them back for the correct pair and wait another 7 or so days (as I was quoted for time estimates). She told me that is the way it is. Not being able to see affected my driving and my work.
I left to see another doctor who examined me. He said that in fact not only did my eyes NOT IMPROVE; I needed a stronger prescription than what I had almost 4 years ago. I had to pay for another complete exam before I finally did get the correct contacts. Now I am out money for another exam.
I called Dr Troup's office again and requested to speak to him directly. He did call me back within a few minutes and I proceeded to tell him again, that the exam he performed was not correct and requested another exam. He not only stated absolutely no, he asked me if I was an optometrist, he yelled at me telling me that he was trying to be nice by giving me the incorrect contacts, refused a refund and abruptly hung up on me. All I am requesting is a refund for the exam that was performed incorrectly and completely inaccurate.
My exam for glasses, 2/18/05 (left) -4.25, (right) -4.75,
Exam 11/13/08 for glasses, (left) -3.00, (right) -2.75.
This is a big difference, don't you think?
Exam for contacts, 2/18/05 -4.00/ -3.50.
Exam for contacts 11/13/08, -3.25/-3.00.
Another big difference.
The contacts Dr Troup gave me to wear (left) -3.50 (right) -3.75.
I could hardly see to drive and sitting at my desk, I couldn't see my computer screen with moving my face closer.
The second exam I paid for with another doctor resulted in a comfortable pair of contacts that I can see perfectly out of, (left) -4.00, (right) -4.50. Big difference.
This is unfair. I requested a re-exam before I got out of his chair. I knew his findings were incorrect. As I told him during the exam, I could see fuzzy letters and I had to squint during the entire exam. I have to drive and I have to work and I cannot do that without a correct prescription. And to have to wait close to or more than 2 weeks because of his failure in the exam is not fair and I shouldn't have to pay to have someone correct what he refused to do.
As of today's date, 12/16, the contacts they supposedly ordered for me has NEVER come in.
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