After an eye exam a Pupil Distance was requested. The response was " I can't give you that information because then you can buy glasses somewhere else." When asked again and a corporate complaint filed, the Vision Center manager called and said, "it's policy" yet nowhere in the policy copy given at the Vision Center or from Walmart prohibits the eye exam results that were paid for to be withheld. I received a call from the store manager of the Vision Center after I wrote a complaint to corporate and "Matt" said that I can come in and he will give me the Pupil Distance to complete the prescription. I declined as I want absolutely nothing to do with them, especially after reading the humongous amount of complaints against them for faulty eyeware made with the wrong prescription lenses or one eye good and the other not with both glasses, bifocals, progressives and contacts.
If anyone else has this problem, please let complaint know. The person who stated it was policy lied, the manager truthfully said "it's a rule" which means internally the employees are to try and get the customer to buy the glasses/contacts there. The web site documenting these complaints is available when you browse Walmart Vision Center.
Gloria, Trinity, FL
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