The first time I visted America's Best was a little over five years ago. I had an appointment sacheduled for 2:00pm and finally saw the Dr. For the exam at 4:30pm.
After I saw the Dr. I was told to eait to pick out glasses and contacts. I waited for almost one hour while people who came out of the exam afer me were helped. When I approached the desk to ask how much longer I was going to wait I was treated rudely. Then the person looked for my file and finally found it at the bottom of some other paperwork. No apology was offered.
I should have walked out then and there and never went back but because of there cheap prices I was convinced by another staff member (who did apologize for the wait and gave me a free bottle of contact solution) to purchase the five year contract.
In every subsequent visit I encountered either rudeness, inconvenience, or some other form of inefficient or unsafe business practice. I was lied to more than once and told that my order was ready for pickup only to arrive at the store to find that it was not. I was given the wrong contacts and told that another person with the same name and birthdate was given mine? I received a pair of glasses that had one correct lens and the other instead of a -2.75 had a 2.75. They consistently tried to raise the prices on my contacts even though the contract I had purchased stipulated the price (thank God I saved the paper). However, I am convinced that since I was paying such a low price they were intentionally tryng to drive me away with their poor service.
As a last ditch effort I decided to order contacts from their website before my contract expired. That was one and a half weeks ago. As far I can tell my contacts have not been shipped and noone can tell me when or where the hold up is. I have sent 2 emails and 2 phone calls. I am ready to cancel the order and go have another exam somewhere else.
Not only will I never return to America's Best but I am making a point of sharing my terrible expereinces with any one who will listen. They obviously do not care about their reputation.
Craig
Libertyville Illinois
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