I tried ordering a washing machine online. After hammering me with robo-calls that kept giving me install dates and constant unsolicited e-mails thanking me for being a valued customer, they robo-called to delay the installation. The robo-call didn't give me a new date, but told me to call a different number for add'l info. When I called, the install date was put off a week. I immediately cancelled my order. I figured if service was this bad before they had my money, no thinking what would happen after the bill was paid. I then called my local appliance company, who by the way is less expensive and actually talked to a live and local person. I have blocked Sears from my phone and e-mail. Judging from other posts, I am not expecting a response from Sears.
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