I ordered a memory card from this company two months ago. Before I ordered it, I called them to make sure what type of memory card is fitted to my digital camera. They said since I have an Olympus camera I should buy a XD card. So, I ordered it.
However, after I received the product, I found something wrong. The card is not the same type as that in the camera. I called Olympus company to ask what is going on. They said they have changed their memory card type from Smartmedia to XD, and my camera does not work with XD, but with Smartmedia.
I called buy.com to exchange the XD card with Smartmedia. Their customer representative told me that yes they will do that and I need to wait 3 to 5 business days to hear from them. A week passed without hearing anything from them. I called them and they told me the same. I waited another week. Again, for the next week I had not heard anything from them, not even an email.
This pattern was repeated several times, so a month had passed without any result. Whenever I called them, the customer representatives and managers told me the exactly same thing like a mantra that they also waits to hear from their return department about my case. A month ago when I called them, one of the managers, Arrick, promised me that whether or not the result is promising, he will inform me the result in any case. However, another month passed without hearing from them and the manager Arrick.
Today I called them to complain this. A supervisor in the customer service department said that the product is not refundable under any circumstance. So, I told him two things I feel uncomfortable: First, when I ordered the product, one of the sales representative in the company confirmed that the XD card is right product. However, he made a mistake.
Secondly, their customer representatives kept telling me that my case will be taken care of by the return department and all I need to do is just to wait. But, suddenly, now they change their word and say that from the beginning my case is not acceptable and the product cannot be returnable or exchangeable under any reasons. I feel they are doing a kind of game with me. I dont understand what kind of customer service is like that. Whenever I called them, I needed to explain from the first story about my case every time.
Don't they have any system that can save a complaint of a customer? Their customer representative doesn't know what they are doing. They are liar and the company is a suck. Customers be careful with the company.
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