Complaint / Review
Bell Mobility Canada
Took overpayment for themselves on final bill, took overpayment as 'other charges'

Virgin Mobile offered a better plan of service than Bell Canada, so I cancelled my month-to-month plan with Bell.

Bell informed me a final bill would be sent in the mail.

The bill came and was paid.

A month later, another bill arrived, apparently for unpaid charges of $6.96. I had already sent them $10.26, believing that was the balance owed, so an overpayment of $3.30 was made.

A month later, another bill arrived, outlining that;
Previous amount due: $6.96
Payment recieved: $-10.26

Credit Balance $ -3.30

Instead of sending me a refund, Bell simply kept the difference, after alloting a random 'other charge' to the bill;

Other charges $3.