I was a student in Ottawa and had Bell Internet service. I cancelled in the spring of '08, and paid the 'final month cancellation fee' without complaint. A year later, in August '09, I noticed a payment to Bell Internet on my online banking. I called about it, and the bank told me only Bell could help me out. When I called them, a little investigation found that a duplicate account had been set up in my name - with one letter difference - at my old college address and had been billed directly out of my account through pre-authorized debit for a year. I had never, in my history with Bell, given them permission to use pre-authorized payments. They cancelled the service, after one more attempt in October to bill me for the final month of the service (which showed no use, no logins, but somehow a purchase of a game package through Sympatico), and said a cheque was on its way for the significant amount of my collective fraudulent bill payments. I still haven't received the cheque, and I'm wondering if there's any other route I could go with this complaint as I don't know how it could have happened or what I can even do about it. If you can help or even have advice, please contact me.
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