This all takes place in 2004.
March 16 - My Samsung TV I bought on 1/4/04 stopped working. We called but their customer service was close.
March 17 - I called customer service and the repair man was scheduled to come out on 3/19 to look at the TV.
March 19 - The repair man came out. Looked at the TV for about 45 minutes and said he could not fix it. He said I could either have him order a part that we might need and then schedule to come back out to install the part knowing it may not work. Then the would have to take it in to the shop. Or he could just schedule to have the TV picked up and looked at more closely at the shop. Plus they would bring out a loaner until the TV is repaired. I took option 2. He then said the TV would be picked up on Monday. He left with the power cord for the TV!
March 22 - I did not get a call regarding picking up my TV so I called customer service again. They said that the paper work was not in yet but as soon as it was we would be scheduled for a pick up. 5:00pm - no call. I call again. They just received the paperwork. And we could not be scheduled for Tuesday since the paperwork had to be in by 2pm. So we would be scheduled for Wednesday and would get a call between 6a and 8a for a pick up.
March 24 - No call from HH Gregg. I call customer service and they said the there was no service order for my TV to be picked up. I spoke to the Service Manager and he said he would make sure someone would pick up the TV that day. He also said the TV would be put on priority to have it looked at as soon as it came to the shop. The TV was picked up and a loaner dropped off. I very poor loaner at that. The feed for the DVD player did not work so we can't watch movies.
March 25 - Had not heard from HH Gregg regarding the status of my TV so I called my customer service manager to find out that the technitian had not even looked at the TV and would not until Monday.
March 30 - Still no word from HH Gregg. I called and the customer service manager said he would call me back after talking to the tech. I received a voicemail later that night saying a part was on order and was trying to be pushed through but would not arrive until April 20. (This is the first call back I actually got from the company.)
April 1 - My husband calls HH Gregg to find out what the deal is. The CS rep says that the part is being expedited.
April 5 - I called for status and the CS rep says that they just ordered a part. I ask to speak to the manager. He says that they had to order another part along with the first one ordered last week. But I would have my TV back at home within the week guaranteed.
April 15 - Again no info from HH Gregg so I call. The CS rep tells me that the part has arrived and will be on the tech's bench this afternoon and they usually require a 48 hour check but my TV should come no later than Monday or Tuesday.
April 20 - So I call again. Find out the part that was supposed to be on the tech's bench on Thursday was not received until Saturday afternoon and the tech had not even looked at the TV or part. So I get to talk to the tech manager. She said she did not know who made all of these date promises but she would make sure the tech got to this right away.
April 21 - The tech manger called me to say the part did not work and they called Samsung to find out what else they could do. Would call again tomorrow.
April 22 - The tech manager called again. According to the tech manager none of the things Samsung suggested worked so they were calling again to see if Samsung would replace the TV.
April 26 - I called and was transferred to the tech manager. Samsung would not replace the TV and was sending out two other parts to try. Supposed to arrive today but probably tomorrow and worked on Wednesday.
So I have been without my TV that was only 2.5 months old for over a month. I can't watch videos since it can't plug into the loaner. I watch DVDs in black and white.
I have been given the run around by HH Gregg for over a month now. The system is horrible.
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