Purchased 55" Samsung LED TV in December. On May 2 TV stopped! Call service the next day and Service arrived early A.M. On May 4th. One of 3 things possibly wrong and parts would have to be ordered. When questioning when the unit would be fixed, I was told parts should be in by end of week and I should receive call by the next Monday. If not I should call.
Following Monday I called for status. Another part had to be ordered and it should be in by the end of the week and installed the following week. I questioned the timing of this and was told they had no control over the manufacturer. I questioned if they had ever heard of overnight delivery and was told they don't do that.
I visited the store that I purchased the unit from and spoke with the manager. Nothing he could do. I questioned how many Samsung televisions they sold nationwide and that they had plenty of power to make changes. He suttled me off to a clerk who had the personality of an ant. She was to expidite this. She said she would call me. Never received a call.
I sent a letter to the CCO of hhgregg. I failed to receive any response.
Friday afternoon, May 14th, I received a telephone call indicating the parts would be installed Monday (May 17th) and I asked for a general time. I was told between 2:00 and 6:00 P.M.
It is Monday evening, 8:00 P.M. I have received two calls. The first saying that the service tech was running late and it might be 7:30 P.M. Before he arrived. Another moments ago indicating that he still had one stop before mine.
I can't totally finish this in that the service tech has yet to arrive. I can share that, even though I have purchased numerous items from hhgregg over the years, it shall be an act that is repeated.
Customer service is the furthest thing from hhgregg's corporate objective. I will purchase from a pawn shop before I return to them. Buyer beware!
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