Circuit City advertised a rebate thru Northwestern Bell Telephone. Many calls to Northwestern Bell[never returns calls]... Still did not pay rebate. Complained to Circuit City... Said it was not there rebate. I said Circuit City was still advertising it on the Circuit City Web Page months after I made the complaint to Circuit City stating that there was a NWB rebate that was not being paid. I called Circuit City rebates department and asked if they knew anything about the NWB rebates and I was told that they were getting many complaints about the company not paying rebates.
I spoke to several customer support people and was finally told Circuit City would send me a customer satisfaction card for the amount. Never received it. Called back spoke to another rep... Said was sending it out... Never received it... Called the company headquarters, the president's office... Was told "that it was not their responsibility. If they did it for me then they would have to do it for everyone." She said she "was overruling everyone that I previously spoke to and I would NOT be getting any customer satisfaction card."
I want to add that I understand Circuit City might not be responsible directly because it was not their rebate but they had a responsibility of removing it from their web page after complaints were made... By not doing this does it make them legally responsible?
I don't much care about this $10.00 rebate and usually add any rebates that I receive to my yearly charity donation... But this is not only a rip off... It shows that Circuit City at the highest level does not care about customer satisfaction. A company that is willing to give up a customer over $10.00 does not deserve to have my business.
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