I had Cingular services in Clarksville Tennessee for almost a year. I had a contract with cingular for one year service but a military clause in the contract. Being a member of the Army I received orders to deploy overseas. I went into the Cingular office to discontinue service in Sept 02. I had showed them a copy of my Military orders. The agent told me the service was canceled.
I returned from my overseas deployment in Jan 04 to a clump of mail from Cingular. The mail stated that I had owed close to 1900 in cell phone charges from Oct-Dec 02. When I contacted the company they told me there is nothing I can do but pay the bill. I explained to them that I had military orders and I had canceled my account. The service agent wouldn't even let me talk to the fraud department.
I wrote a letter to Cingular describing the rude customer service I received and how I was not help. This letter made it to the office of the president. I got correspondence back from the office of the president telling me that I was still liable for the cell phone charges unless I found who did them. I requested a copy of the bill itemized so I could conduct research on the numbers called.
After finding the liable person I contacted Cingular with the name and socail security number of who use the phone (which the contract and phone usage had been terminated). Cingular now wants me to get a signed letter from the individual that made the calls (off my account that I had terminated). They want the letter notarized.
In conclusion on an account that a service representive from cingular looked me in the eye and said my account was terminated. I have to go to a person that conducted fraud on me and get him to sign a letter stating his responsibility during this time frame.in addition when I had my account they would never let phone charges accumulate so high without sending a warning or just flat cutting off my service, funny how this time nothing like that was done.
Furthermore, I had to conduct my own research, spending money to call random numbers, rather than filing a fraud through there fraud department. Now I have to get the person who initally conducted the fraud on me to sign a statement infront of a notary that he is responsible.
Maybe next I can get an elephant to not eat peanuts infront of him and to select a T bone steak.
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