Complaint / Review
Cingular Wireless
Migrated to new service, lost coverage, now billed termination fees

The new Cingular has customer service representatives and their relief managers that are nothing but flat out liars. The old AT&T customer service representatives, no problem, but you can't talk to them about the Cingular problem.

In Feb, I was advised my Cingular to migrate to the new Cingular because of better service available. I did and not only was it not better, but I lost all service within a radius of 30 miles of where I lived. So the very next day had them to switch me back to the old AT&T, which took them 4 days to do so.

I sent back the new phone & charger within the time required. I was also told because it was their fault that a customer service representative told me wrong, any charges for the new Cingular would be credited back. Remind you, I still have the same cell number and still have service with the old AT&T (Cingular).

I have received 4 threatening collection notices saying I owed for termination of contract and etc etc in fees, and that have also added late charges. I have talked to numerous customer service representatives promising to fix the problem. Each time on the phone for a min of 1 hr at my expense because I can't go thru 611 on my cell phone, cause that gives me the old ATT csr's. Go figure.

I have talked to a customer service representative manager and a relief manager and yet that have still not resolved the problem after 3 1/2 months. Most recent relief mgr wanted my credit card to pay my account and then she would issue a credit. And swore to call me back no later than 5-27, guess what... Nothing yet.

I can't get anyone above a relief mgr and of course when I ask for a number I can call them back if I don't hear from them, oh can't do that. So I have told my complaint over and over and over to each person.

So now I am ready to tell the world and any attorney that would sue the heck out of Cingular for the rip off, how I will never ever use Cingular after 1 more year. Because I can't get out of the last year of my contract without it costing me, even with the fact that I didn't not sign up with Cingular but with AT&T.

I actually had changed from Cingular to AT&T because of stupidity before and continuous errors from Cingular. I don't want Cingular, I didn't sign a contract with Cingular, but I am stuck with the idiots.