The new cingular has customer service representatives and their relief managers that are nothing but flat out liars. The old at&t customer service representatives, no problem, but you can't talk to them about the cingular problem.
In feb, I was advised my cingular to migrate to the new cingular because of better service available. I did and not only was it not better, but I lost all service within a radius of 30 miles of where I lived. So the very next day had them to switch me back to the old at&t, which took them 4 days to do so.
I sent back the new phone & charger within the time required. I was also told because it was their fault that a customer service representative told me wrong, any charges for the new cingular would be credited back. Remind you, I still have the same cell number and still have service with the old at&t (cingular).
I have received 4 threatening collection notices saying I owed for termination of contract and etc etc in fees, and that have also added late charges. I have talked to numberous customer service representatives promising to fix the problem. Each time on the phone for a min of 1 hr at my expense because I cant go thru 611 on my cell phone, cause that gives me the old att csr's. Go figure.
I have talked to a customer service representative manager and a relief manager and yet that have still not resolved the problem after 3 1/2 months. Most recent relief mgr wanted my credit card to pay my account and then she would issue a credit. And swore to call me back no later than 5-27, guess what... Nothing yet.
I can't get anyone above a relief mgr and of course when I ask for a number I can call them back if I dont hear from them, oh can't do that. So I have told my complaint over and over and over to each person.
So now I am ready to tell the world and any attorney that would sue the heck out of cingular for the rip off, how I will never ever use cingular after 1 more year. Because I cant get out of the last year of my contract without it costing me, even with the fact that I didn't not sign up with cingular but with at&t.
I actually had changed from cingular to at&t because of stupidity before and continuous errors from cingular. I dont want cingular, i didnt sign a contract with cingular, but i am stuck with the idiots.
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