I recently bought a samsung t404g mobile phone and support from Straighttalk, within the telephone with among their help people. I had been questioned basically desired to spend 14 bucks for overnight shipping and that I mentioned used to do not, whilst the publicized 3-day delivery was quickly enough. If it had been likely to be longer, I Would have looked elsewhere. I had been guaranteed it'd be fed-x 3-day surface delivery atleast three times and never was previously I informed they did not deliver on weekends. I purchased the telephone on Friday and anticipated it on Friday or Wednesday in the newest. On Monday, I used to be educated, when it'dnot appeared, that it did not deliver till Friday due to the weekend and that I would not obtain it until Friday. I had beennot pleased about waiting a complete week for my 3-day telephone but what may I do? And so I waited so when it ultimately came on Friday, you know what? There is no battery within the telephone or even the presentation. A mobile phone is ineffective with no battery! You'd believe they'd make certain there is a battery using the telephone but no body did.
Therefore, I named them instantly to see them concerning the battery, clearly annoyed.in most coping with their assistance, it is a continuous battle since it appears like almost all their support individuals are from what I guess to become Asia in the highlights and they are difficult to comprehend and talk to. It took forever to obtain them to comprehend that I obtained a telephone without any battery and required one delivered in my experience.in the beginning, all-they desired to do was deliver me an upgraded telephone which it'd consider another three to five times. I told them-this was undesirable in my experience when I had previously waited per week and there must have been a battery using the telephone. I told the help representative I needed a battery delivered in my experience overnight and was informed it had beennot feasible. I requested to talk to a supervisor and after dropping monitoring of just how many occasions I had been placed on store, I acquired somebody having said that she was a boss. I informed her the issue and just how I needed my battery overnight and he or she explained she'd to trigger my phone or her program would not allow her organize to deliver the battery overnight on an inactive telephone. Which means that my support time began ticking and that I still had no telephone. I stated concern over this and he or she assured me they'd provide me additional support time for you to pay and so I allow her trigger the telephone. It was on thursday night and he or she assured me at least three times that it'd be delivered overnight but because it was too late on friday, that it'dnot venture out until friday and that I'd obtain it on sunday.
Saturday arrived and you know what? No battery and so I named them back to request where was my battery and discovered they'd delivered it fed-x 3-day floor anyhow which today I'dnot obtain the battery before following mon! I had been beyond annoyed today. They (the boss) evidently simply lied in my experience and explained what I needed to listen to subsequently delivered it the standard method anyhow! Again, however, what may I do but delay. And so I waited until friday and would not you realize it, nevertheless no battery! I approached fed-x to discover where my bundle was plus they explained they mightnot provide it since the bundle had a wrong target. Straighttalk offered them the incorrect tackle despite the fact that they'd it within their documents plus they had previously delivered me the telephone. I had been nevertheless, in a position to visit fed-x and choose it-up myself. Before actually driving house I popped the bundle to determine that I really ultimately had the battery and beyond perception, they'd delivered me the incorrect battery!
Today, I am usually an individual guy, however for me it was the final straw. I've no purpose of waiting anotehr three to five times in order for them to deliver me another battery and almost 14 days after buying the phone, I still don't have any operating phone. The mess of the organization is incredible! Obviously I instantly named their boss immediate point to inform them of the newest foul-up and also to inform them I am completed with them, I'd like my money-back! This really is where the tale reaches this time, I'm along the way of trying to encourage them to return my cash and so I could possibly get a telephone elsewhere but I'm looking to have difficulty with this particular also as their plan would be to reimbursement telephone acquisitions although not the 45 bucks worth of airtime I bought, despite the fact that I still haven't had the opportunity to make use of about a minute of it!
I'll attempt to article the end result of the problem for anybody involved or if you like anymore data, my current email address is [email protected]
I Would be pleased to examine this with anybody or reveal your horror tales with Straighttalk also.
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