My husband really wanted to get his TV fixed for Super Bowl Sunday, so he found this company on the internet, and they told him it was 40.00 just to come look at the TV.
Their appointment was for 2 p.m., and they did not show up until two hours after the appointment. I already took this as a sign of bad business and tried to cancel the appointment. They finally showed up after I tried to cancel, and they said they had told me it was something minor and could be fixed for a minimum of 125 and a maximum of 240.
They showed up hours after they promised to pick up the television, took 20 dollars and left no receipt. They said they would call the next day with a quote for the services that would be needed.
We called them back for over a week straight and got no answer from them. I called from another number and received a prompt from yet another number besides the number we conducted business from. I did not answer, and he called numerous times from five different numbers.
Finally, two weeks later, they answered and said they had done 240.00 dollars of work without even getting my authorization. He told my husband he did not know how to get a hold of us because his workers left him no receipt, and he had already done the work, and he would give us a discount of 240.00, which he originally said would be the high price.
I called and said I did not authorize this work, and he replied very rudely, stating he would rip out the whole frame he had done and show me what he did, and I could go ahead and try to find someone else who would do the work for his price. I stated it was unprofessional to take someone's property and not return their phone calls. He claimed not to have received any phone calls or voicemails from us, even though we have phone records proving we tried to call him, and he would answer when called from a different number. I tried to locate this business on the Better Business Bureau and could not even find his "work location" online, but I found numerous complaints about this "business," and he is running a business off someone else's name.
He stated he would be back with my TV around 3-4 p.m., and we had to call him again, and he said he would be back between 6 and 7 p.m., keeping with his tardy, unprofessional reputation. We have yet to receive our television back and keep getting the runaround about where his "business" is even located. I do not recommend this business. They are unprofessional frauds.
The phone log reports the numbers used from:
Martinez Johnat - 801-484-5888
801-637-8787
(801) 839-7523
801-839-7774
His description is about 5'6" to 5'8", small build, light-skinned Hispanic male.
He drove a 2007 gold/tan Impala and picked up a 1987-1991 Chevy S-10 pickup truck.
0 comments