I, too, like the buyer from Kyle, TX am having the same "missing computer" experience w / Best Buy. I am now thoroughly annoyed. First, the clerk that took my laptop, likewise, told me a week to a week 1/2, and then I notice that this time deadline is scratched out when I get home.
Second, he never bothered to mention that my 1 year warranty was still good w / HP itself. Why, pray tell, would Best Buy not want to save itself $ by not accepting repairs on computers when a manufacturer's warranty itself has not run out? (Note: After speaking with a great rep from HP, I was informed the same service would have taken 5 days MAX from them! DO NOT USE BEST BUY SERVICE, do not buy their performance plan!!!)
A total, complete, disinterested, uncaring idiot waited on me, stole my computer from me basically, and now I have to deal w / more uncaring, complete NON-customer service just to try to find out where the heck my computer is, and what is going on. It's been over 2 weeks, so I call the number on the receipt.
I'm on hold for over 15 min, trying to navigate their system to try to get to a human being. Then, she can't access ANY, i repeat, ANY record of my laptop service, and basically says sorry, can't help ya. Well, I'm not taking this for an answer, and am then forced to wait another 15 minutes to get an indifferent manager on the phone, who promises to call me the next day w / a report, and never does. I ask him about 5 times, so you will give me a call tomorrow then, correct? Oh, yes. What more do you want? I don't know. I don't know what else to tell you. I don't know. I don't know." He must have said it 10 times... Well, what do you know Best Buy? Obviously, not much. I, we, absolutely will not accept this total LACK of service!
I will picket in front of their store if I have to, but I will get my laptop back w/in the next week, and I will get at least a $500 credit! They have lost me work, and inflicted intentional emotional distress, and it is simply not how a company does business.
I am mailing this complaint to their supposed customer service HQ in Minnesota. If anyone has any direct numbers to head honchos, I would appreciate them.
I am an attorney, and if I don't get a response by tomorrow, I will proceed to file suit against your company. If any one is interested in joining a class action for this type of poor service let me know by clicking on the rebuttal button immediately.
Dana
Marina del Rey, California
U.S.A.
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