I bought a vaccum cleaner from Bestbuy this past year and bought a-4 year support contract about the product aswell. Once the vaccum cleaner began to breakdown, I got it aside and did the typical maintenance onto it which concerned cleansing all tubes and ensuring none of the airways were blocked. I set it back together and attempted to begin it again. It nevertheless didn't possess the energy and suction that I required to complete the cleansing work I'd. I went to Bestbuy with the vaccum cleaner and bill at hand, I had been focused from the shop greeter to consider them towards the customer support table and find out the results/trade employees. The results table employees subsequently focused me towards the geek team table (because the vaccum cleaner was bought over 30 days earlier and since I have bought something contract, that set them in to the support class and never the trade category.). I endured in-line for half an hour so when I eventually got towards the table, all-they explained was it'd need to be sent for support also it might consider 2 - 6 months. Today, I am aware that some issues have to be sent, but which kind of plan-do you've for me personally, the customer, during these 2 - 6 months? Have you got a loaner I will utilize until then? Why cannot I simply trade them to get a alternative? Oh it generally does not function this way because you bought something contract for that product, it's to be sent to become maintained. Speaking with the supervisor was an entire waste of period as she was somebody who merely "wears" the name, but does nothing to generate it. She simply explained she recognized my scenario but that bestbuy doesn't permit trades on things like vaccum cleaners. She simply strolled away and did nothing to solve the problem. All she did was piss me down and assisted me decide to create this criticism for several to determine. Bestbuy is terrible as it pertains to customer support and all I'd like now's to repay my bestbuy card and become completed with them. You'd genuinely believe that with a lot of merchants losing sight of company that Bestbuy might handle their clients with regard and attempt to resolve the issue in the place of being snide and walking away. You will find businesses that it right and you will find businesses that it wrong. Bestbuy couldn't get it done any worse than they are doing today.
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