Sears has the worst repair service. First it takes over a week to get an appointment. Then when the repair man, I mean the "Technician" shows up he breaks my washing machine so I cant use it at all. The washer was working before the "Tech" arrived it only made a noise during the spin cycle. He quoted me a repair cost to replace the bearings on the drum for more than the replacement cost of a new washing machine. The machine is just over 5 years old. I declined the repair and was told by the Technician that I could still use my machine. I paid my bill and he left. When I tried to use my machine it would no longer drain or go into the spin cycle. I called back the service center the same day the repair man was at my home and explained the situation, they said some one would call me back, no one ever did. I called back again and was given a new appointment for 19 days later. I again explained the situation that my machine was working before the repair man came out and that I needed some one to come back ASAP. Still no help, meanwhile I cant use my washer, Sears just doesn't care, I will never purchase any thing from Sear again, I was a third generation consumer and now I will tell everyone I know to never ever go to Sears, too bad I hate to see another American company go out of business, especially over customer service.
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