We bought a JVC DVD/MP3 player at ABC Wherehouse on 4-25-03. On 5/6 we found that the product does not play MP3 discs after a certain area of the disc, I've tested the same disc in other JVC models and other brand name players and the disc plays properly. The salesman that sold us the DVD player identified the problem as a production line defect.
We tried exchanging it for another model, but couldn't find anything at the right price range. We then asked the salesperson for a refund, at which time he contacted the assistant manager who said we would not be able to return the product without the original box. Since we never receive a written or verbal notification of the stores policies, we're surprised. When we confronted the person about the lack of info on the return policy he became raised his voice and said it didn't matter because "It came with a box, didnt it?"
My husband and I then said we would like to file a formal complaint before leaving the store, at which time we we're told that if we didn't leave the police would be called. We waited for the police and left without filing a formal complaint with the company. Since no one would take it.
The next day (5/7) my husband went back to the store to speak to the general manager who said he "didn't care" about the lack of return policy and told my husband " you area jerk, get out of my store" in front of our child.
Since there was no return policy, we did not keep the box for this particular product, so we are still in possession of it.
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