I was very irritated to find out that I couldn't return my gas powered lawn trimmer that I bought because I put gas in to see if it works. The store policy is to not return items that have had gas put in them. I used the trimmer once for about 3 minutes before it suddenly shut off and never worked again.
I was more irritated to find out that no person in your store could tell me why that was the policy or could even show me one bit of customer service. Perhaps not being able to return certain products should be something you tell your customers as a service. I would not have spent $170 on an item that I couldn't return.
The only answer from Menards as to what could be done, was to keep a broken product of poor quality and go to a authorized dealer to have it fixed under the warrenty. Not only providing me the inconvenience and extra cost of finding a dealer, getting the weed wacker to them, having it fixed, and picking it back up again, but Menards couldn't tell me of a dealer in the area.
I think the return policy should we changed to allow these returns on the simple basis that you should stand by the products you sell instead of inconveniencing me to have to go to a dealer to fix it.
If the product is that bad you shouldn't sell it, especially when you can carry a good brand for the same price. For instance the Stihl product I bought from ACE Hardware where they showed me how to use it, put gas in it, and tested it before I left the store.
The main thing that disappointed me was the lack of customer service from the store manager (Sean) who basically told me, too bad for you.
I also took the liberty of emailing the company through their website and the response I got was "Jeff, I'm very sorry we disappointed you so. Thank you Ray.
There ought to be a law against using tag lines that you don't stand behind or don't actually mean. Like the Menards tagline "Dedicated to service and quality." They are dedicated to ripping you off for cheap products only.
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