I am very frustrated with the Arden B return policy. I brought a shirt at an Arden B store I tried to return the shirt with in 7 days. I was unaware of the strict return policy because it was recently changed a few months ago. Also, the employee in the store did not state the return policy when I purchased the shirt.
I was unable to return the shirt sooner because I was out of town for work. There is a very limited amount of Arden B stores around so I was not able to return the shirt in the state (Delaware) I was in during that time. This return policy is ridiculous because it does not give consumers enough time to return items.
The affiliate store Wet Seal offers returns for a refund with in 21 day. I don't understand why Arden B store return policy is so different if the stores are associated with each other. With this return policy, Arden B is creating a lot of unsatisfied customers. Allowing a customer to return an item if it's not to far off the return policy guideline with a notable excuse would satisfy these customers.
Now, this strict return policy is producing dissatisfied customers who do not want to do business with Arden B again. With this economy, I would think Arden B would want to draw customers to the stores rather than away. If you do not think this policy is causing a bad ripple effect for Arden B, than Google Arden B return policy. This will show you links to many complaints and blogs on this strict policy.
Additionally, the customer service at Arden B is terrible. After I attempted to return an item, I left my phone number for the District Manager to contact me. After I received no response, I went to the mall to speak with the District Manager. She stated that she was unable to assist me with my problem because the Vice President set the strict rules.
I asked for an email, phone number, or address to speak with the Vice President. Then, she stated it was no way to voice my complaint to the Vice President because the complaint will just come back to her. Therefore, I contacted the Customer Service phone number. I left my information for the manager and received no response.
If the Vice President is the one who set the rules, she should here the complaints from customers. It seems I am going in circles just trying to voice my complaint. The return policy and customer service is the worst I've ever seen especially for this line of business.
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