Purchased VirginMobile 1000 minute pack for $50 and activated it on 1/15/09. This gives you $0.05/minute. It is good for 30 days and Virgin says you have to buy more minutes pre-expiration in order to Rollover minutes left at 30 days, if any. I received on my Virgin phone a different beeping, I checked and it was an ALERT at 12am 2/15/09 that your minutes expired! Top Up and buy a new minute pack.
I checked on phone and online and Virgin says I have 0 minutes.
I called customer service and was told minutes expired, that I was sent an alert 3 days before. I checked and buried under the Messaging tab is Virgin Alerts was one messages saying expiration coming in 3 days. There was no reminder beeping or anything saying I had an alert! I told rep, I may have had the phone off or not with me 3 days ago!
I asked customer service WHY couldn't they have sent another alert an hour or whenever BEFORE the expiration instead of sending an alert exactly upon expiration. I don't have a problem losing these minutes if I honestly knew they were about to expire. Not being given any more notice than ONE alert that I never saw and the phone didn't keep beeping to remind me is absolutely UNACCEPTABLE! Was told they ONLY send One alert 3 days before.
Virgin Mobile, a Gen Y run fiasco company, not ready for recession/depression upon us, IS TOTALLY RIPPING OFF CONSUMERS by these practices.
Time to port to BOOST phone, now rated best and they have $0.05/minute without all the BS hassle Virgin puts you through.
GOODBYE AND GO BANKRUPT, VIRGIN MOBILE! I will port out all 3 of my accounts with you!
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