Complaint / Review
Virgin Mobile
Horrible Porting Experience

Virgin Mobile

I purchased a new Virgin Mobile phone and requested that my existing wireless phone number be ported over from Boost Mobile to Virgin Mobile. The worthless Virgin Mobile phone rep said the port would probably take just a few minutes, but could take 3 to 5 days.

It has been 3 days now and my number still has NOT been ported.

The FCC says "For a wireless-to-wireless transfer, your phone number should work within a few hours of your request to change wireless providers."

Reference: http://www.fcc. Gov/cgb/consumerfacts/numbport.html

Virgin Mobile is not in compliance with the FCC on porting. I have filed a formal compliant with the FCC regarding this non-compliance.

Beware if you plan to port a phone number over to Virgin Mobile. It could take a very long time or never even happen at all.