I requested 2 telephones on line, taken care of them to be overnighted. We obtain the telephones and you will find no sim-cards. We contact Net-10 amd are informed that it'd consider 3-7 times for all of US to obtain the sim-cards. A waste of the 10.00 that I settled to truly have the telephones overnighted. Next I get one telephone triggered which required 2 times of continuous telephone calls. Then I visited trigger the Next phone nowadays (7-31-08), first since the phone number that I had been moving towards the next phone had 1091.5 moments I'm informed they are able to just move 600 of these moments as well as the 300 moments I acquired using the new telephone, and that I am informed that to be able to obtain the leftover 491.5 moments which was about the unique phone I'd need to call-back in fourteen days. Okay, good I attempt to create a phone call in the new phone and cannot and so I contact Net-10 back and am informed the phone is shattered and they'll need to deliver me a brand new telephone. Another 3-7 times meanwhile my sweetheart today doesn't possess a phone at-all since the moments were used in the brand new telephone. We got these to for problems of course if he's an urgent situation today they can not obtain a your hands on me. We obtain the new telephone and phone to possess it triggered but still they don't wish to provide me all my moments. They state their authorized division needs to confirm the remainder of the minutes but I obtained and e-mail from Tracfone confirming the minutes, that we may insert at the conclusion of the criticism, but their customer support nevertheless won't provide me my minutes. This is actually the mail they sent me.
Dear Donna,
Thanks for the curiosity about NET10 Wireless. We're answering your current request.
According to our discussion kept on 08/02, we've proven that as a result of program mistake the 1091.5 moments that the previous telephone had sequential number closing in 6347, weren't used in your telephone sequential number ending in 2532. An discussion (35860440) hasbeen made for this problem, please when you get the alternative phone contact our customer service centre, therefore we are able to include the moments for your new telephone.
In case you have any more inquiries or issues, please contact among our customer service reps at 1-877-836-2368. For the comfort, our reps can be found Mon-Sunday from 8:00 AM to 9:45 PM EST, and on Saturday from 8:00 AM to 6:45 PM EST.
We'd prefer to consider this chance to apologize for almost any trouble you might have familiar with this problem. Thanks to be a NET10 Wireless client. We enjoy your company.
Really,
NET10 Wireless.
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