Usacomplaints.com » Telecommunications » Complaint / Review: Straight Talk - Service. #758709

Complaint / Review
Straight Talk
Service

On August 23 we purchased a Samsung R451C telephone from Walmart Straighttalk. The telephone would not trigger. It had been purchased for the child who's no child. She attempted numerous occasions along side her spouse to obtain it to function. Named the support quantity and did anything they informed them to complete. Nothing. We ultimately provide the telephone house and begin attempting to cope with it. I began by having an email to customer support on July 10th. They delivered me a contact with directions of calling *22890 which did not work. Then I called them. After having me do numerous issues, including reprogramming the telephone, it nevertheless did not work. These were then likely to transform it to their technology men and that I needed to call-back 24 hours later simply because they were shut then. Each time, I experienced the exact same garbage I did so the very first time. Am changed to a different individual and lastly they inform me they're likely to deliver a brand new telephone and that I need to deliver the previous one back. I had been also informed they might credit back all of the moments that people have been not able to employ because the telephone never worked. It was today March 14th. You'd suppose the new telephone might subsequently be coming, however it was not. What arrived was the carrier to come back the previous telephone. After another discussion about this, I then found out that Fed Ex needs to tell them that they've the previous telephone. Oh and also the carrier is submitted a container and it is delivered 2-3 evening appearance via Fed Ex. The previous telephone dates back overnight. Then once they possess the outdated phone, just subsequently may they deliver the brand new phone, that will be not delivered overnight but by 2-3 evening standard Fed Ex. I eventually obtain the telephone on October 27th and am informed that I've to visit the region code where the telephone is likely to be utilized in order to trigger it, that will be 25 miles away and that I will need to contact them concerning the moments. I obtain the factor triggered Oct 30th at 8:00 at night. Contact them on Monday to determine concerning the moments and am informed that I've moments through Nov-10, making no feeling because we never used something. Till October 30th, we did not have a telephone number for that telephone since it would not trigger. I described many times this wasn't directly on the moments and we ought to have moments to atleast December 29th for complete credit. She stated it'd been triggered on July 10th plus they might provide me fourteen more times (I suppose due to delivery concerned). I discussed that March 10th service didnot dome a darn little bit of great because we didnot possess a working telephone. I expected to get a boss and also to be used in somebody within the Usa as all of these calls were towards the Philippines. I had been informed she might move me but there is no promise that people might get somebody in america, that the support facilities were in Asia. I eventually needed to get fairly angry and informed her there could be heck to pay for in the top towards the base easily ddinot get moments to November 29th. She ultimately offered in and explained she'd increase the moments to November 29th. I believe this is the last period we will cope with Straighttalk again. It is quite unfortunate that you will get stuck speaking with somebody in Japan and cannot actually keep in touch with an American citizen.


Offender: Straight Talk

Country: USA   State: Oklahoma

Category: Telecommunications

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