I signed up for the free 30 day trial and upgraded for the 5 year plan believing all would be charged on the 31st day. On the screen where you verify your order I saw they were charging immediately for the 5year plan. I did not hit the final submit button. I looked for ways to go back & modify the order there was none. I spoke with live chat, she could not find my order.
The next morning there was an email confirmation of my order stating to reply to the email to make changes, which I did only to get an email back stating the email address no longer existed and to go to live chat. So I did, but after I entered my info, the live chat box continued showing that there was an "internet error that has been fixed and to now retry". So I did, but the error continued showing.
So the only way to stop the order was to notify the credit card company, but I'm still getting emails to update my credit card info. What a joke!
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