I saw this ad on TV for EcoCanteen and liked the prices so I thought I would check it out. I decided to order. Going through the ordering screens should have been the tip off but it was too late. I mistakenly ordered the deluxe which took my 9.95 canteen up to 17.94. I thought that I would correct this before I submitted the order but never got the chance because there wasn't a screen to review the order. They ask for the credit card information in the first screen which looking back was a bad sign.
So I tried the live chat to try to change the order. She told me that it took 24 hours for them to be able to see my order. Huh? This is the internet. So I dutifully waited until the next day and tried the live chat again. While I waited 40 minutes to "livechat" with someone, I realized that they also charged shipping for each canteen so a total of 21.80 in shipping. Now S&H really gets under my skin anyway so right then I decided to cancel the whole order.
While I waited for the live chat to come on, I tried the phone number. There are 2 choices in the menu and each one is just a big loop that makes you think someone will be on shortly but ends up hanging up on you anyway after they tell you about their lovely live chat feature.
Finally I got someone on the live chat and I simply explained to him that I wanted to cancel my order. He was basically rude. So when he finally got the order cancelled, I let him know every complaint that I had and he shut the chat down on me.
Boycott EcoCanteen!
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