On April 08th, I went to the mall to get cellular phones for my husband who was returning from his 2nd tour in IRAQ the following week, and myself. I came across, what I believed was a Cingular Kiosk. I signed a contract, and ended up with 3 cell phone contracts. I were given 2 phones but was told the 3rd would be in later that evening. Within a couple hours I recevied a phone call from an employeee stating my phone had NOT come in, and if I could pick it up Sunday, April 09th. When I went in on Sunday, april 09th, Daniel told me the phone was still not in. I asked for a refund and gave the 2 phones we had gotten the previous day back. UNOPENED.
I received my refund reciept and was told it would take "6-8 weeks" to get my $210.00 back. I went back a couple weeks later, with my husband and the kiosk was GONE! I called the number after 8 weeks. No answer. I called ever day for 3 weeks. There was never an answer. I wrote letters to inquire on my refund, as my husband is a Marine, and we have 7 children, money is not in an abundance in our home. I also called Cingular and they don't even have an address on file for this company.
It has been 12 weeks, and still nothing. My family lost out on an opportunity to go to Sea World, because we did NOT get our money back. I am now going to send another certified letter, to this address that probably doesn't even get mail. My next step is to contact the Better Business Bureau. I URGE you to do the same, PLEASE do NOT let this company keep getting away with ripping people off.
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