On March 19 I had the misfortune and made the mistake of doing business with a Cingular retailer here in Jacksonville by the name of Cellular Express Plus. They are located in a kiosk in Regency Square Mall. Their sales rep lied to me by telling me that to get my carrier rebates on the three phones I was purchasing from them, (Moto RAZR V3 and two LG 1500's), that I had to get the Cingular Media Works package for $19.99 per month on my Moto RAZR for just one month. He said after that I could cancel it. The prices for the phones were identical to the prices on the Cingular website. There is no requirement to get any additional service (s) to qualify for a $50 rebate on my Moto RAZR and two $30 rebates on my two LG 1500 phones.
Furthermore, the sleazy sales rep loaded up my phones with over $150 per month in additional services that I didn't ask for, didn't authorize, and didn't want. I found out about this when I got my first bill from Cingular, a couple weeks after I purchased the phones. It was for $275.00. I couldn't believe it! Let me be very clear now. My complaint is with Cellular Express Plus, a dishonest retailer, not Cingular Wireless the carrier. Cingular CSR's were all very nice and helpful! Every Cellular Express Plus representative I had contact with were a*holes. They all (sales, management, et al) know they're screwing the customers. They just don't give a s*t. There are other issues as well but the main thing is that under no circumstance would I ever do business with them ever again.
Terry
Jacksonville, Florida
U.S.A.
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