Originally purchased TMobile while living in Schenectady, NY. Turned in 1 phone because it kept dropping calls for no reason what so ever. Rec'd a new one. Then moved to Gloversville, NY 4 months after having service, found out there was no towers available for service. Called up T-Mobile and asked them what could be done due to thier not being any service in the Gloversville Area. I was told by the Representative that answered the phone that due to thier not being any towers or service for the T-Mobile phone, they would cancel my account and there would be no bill due. They had my phone number, address and could of contacted me at any time.instead they waited a year and not once did I recieve any mail or phone calls regarding they did not cancel my bill.
Then I received a phone call by a third party stating I owed over 660.00 due to non payment of bill and cancellation fees. News flash... First: If they cancelled the bill like they where suppose to be there would be no bill. Second: the cancellation fees are only 200.00. Third: They made no contact to get ahold of me even though they had my correct mailing address and the phone number to get ahold of me. Forth: Now this third party fiance company is threathening to put this debt against my credit. Fifth: T-Mobile has made no effort to correct this mess and all I have gotten is lip service. "Oh I am sorry that has happened but now it is out of my hands. You have to go through the fiance company now."
The fiance company refuses to remove the bill and has also refused to file the paper work disputing the original bill. This is ridicious because all of this is due to moving to an area that has no towers for Gloversville, NY and there is no service here. I was told by T-Mobile's agent that he was cancelling the service and there would be no bill. If he had done what he claimed he was going to do, I would not be in this situation right now. I want to sue T-Mobile for non-complaince and failure to hold up thier end of the bargain by giving proper service in the area which they where suppose to be putting up towers and they never did.
Customer service is absolute terrible to deal with, most of the time they are rude or have no clue what they are talking about. They give lip service and never follow up on what they say. This is the worse case of injustice that I have been involved with. It is unfortunate that people such as myself, get lied to by corporations and we get the short end of the stick because no one cares to do their jobs.
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