In August I signed a contract with T-Mobile for service. At that time, I was told that service was available in my area. There was no service in my area and no allowing me out of the contract. They continually claimed that service would be available shortly. It never was. The only time we could use our T-Mobile phones was when we went into the city or when my son drove for miles to make a call.
When I signed for the service, T-Mobile put my service in my former married name. They did not put the service in my legal name, which was on my driver's licence and on my credit cards. I tried to cancel service several times but was not able to, due to a huge bill ($400) they would charge if I cancelled. When I signed up for service they told me that it would only cost ($200) if I wanted to cancel. Then when I tried to cancel, they said that because I had signed up for two phones (same service) it would cost twice as much. Didn't I see the fine print? I continued with the service for over a year, not being able to use the phone except on trips. This service cost me over $1,200.00. I finally was able to get a better service with another company (AT&T) after my year was finished (in my legal name) and at about 2/3rds the cost of the T-Mobile service which I couldn't even use except on trips. I got better phones, better service and respect without any lies attached.
I then asked the T-Mobile people to shut down my account and send me my closing bill. I expected this bill to be about half of what the other bills were (an $80 average, even though they said it would only be $60) because I had called them before the month was up.instead of being half, it was about 3 times more. Regardless, I was glad to get rid of them. I figured I'd make payments on that bill and never have to deal with them again.
I made three payments since I called them in November to close my account; one for $33.00, one for $25.00 and another for $50.instead of getting rid of them, I get harrassing calls from a service company called Bay Area Credit to collect. I called BAC and told them not to call me on my home phone, that I was making payments on the T-Mobile bill, of which only $75.00 remains. BAC said they would hold up on the calls and give me enough time to write a letter because I needed to put that in writing. Well, the very next morning (I work out of my home) I was in a meeting and I got a call from BAC right in the middle of the meeting.
I'm tired of this. I'm tired of the lousy service I got with T-Mobile, I'm tired of the lies that T-Mobile told me and is telling others with their commercial where a person is screaming over a bill and saying T-Mobile is cheaper then whatever company they got the bill from, I'm tired of the harrassment. Stop calling me and stop increasing the bill (that's another thing I didn't mention... I'm continually being taxed for the same bill)! The bill is being paid.
I found the following note on the Bay Area Credit site:
It just got easier to manage your financial operations and improve your bottom line. Bay Area Credit Service helps you identify and correct financial recovery issues. We are committed to collecting balances due and helping you retain customers.
That and the promise to hold up the calls till I can get a letter off to BAC are just more lies. Get off my BAC!
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