Complaint / Review
Lied, Cheated, Rude Customer Service
I had been a customer of T Mobile for neary 10 years. On 7/22/11, I cancelled my service and ported my number; two days into my billing cycle. I have been out of contract for nearly a year with T Mobile. A few days later I contacted customer service and I was informed that I would receive two more bills and the final one would be prorated. Once I received my final bill that was not prorated, I called customer service to have it corrected. I was informed that they don't prorate bills even though the previous CSR told me that they do and would prorate mine. I asked to speak to the supervisor and she was rude and also informed me that my bill would not be prorated. I called three local T Mobile stores, one of which I purchased my service from and they all told me that my bill should be prorated. When I called T Mobile customer service back, I was informed that the stores do not know what they're talking about because they do not handle billing. Aren't the store's representative of T Mobile? Aren't they owned or authorized by T Mobile? Why wouldn't they know what goes on in T Mobile land? They wouldn't even let me speak to anyone else because there was a note in there computer that a decision had already been made by a supervisor. I experienced poor customer service, lack of follow through, I have been lied to and cheated and I have filed a complaint.
Date: 09-04-2011, 12:00 AM
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