I have ordered Comcast services back in December. They were supposed to come out and install 2 high definition boxes and Internet service. They have promised me on several occasions that they are going to come out on specific date with a certain time interval, a total of 5 times.
After the time interval had elapsed, I would call and ask where the technician is, they would say he either came out or it was the wrong date. It was a very frustrating situation. I would take the time off from work to wait for someone who does not show up. I was very patient and gave them many chances.
On February 25, a technician came out. He installed the high definition boxes, but claimed that he did not have the modem for the internet. He also claimed that he installed the lines for the internet service.
I called Comcast while he was still at my home to ask what is going on. The lady on the phone demanded that he would come out and install the internet service by the end of the day. He said he would do that.
I waited all day for him to come back. He never came out. I called Comcast and informed them. They stated that they would have some one out by Thursday.
I waited on Thursday, March 2nd, again no show. I called Comcast again; they claimed someone did come out. If that is the case, I asked, why he did not ring the bell, I was home. They claimed someone came out on the following day in the morning. I told them I didn't request for someone to come out for that time. I was at work.
Finally, on Monday March 6. I went out and bought my own modem. I called them again and told them that I installed the modem but I am not getting any connectivity. They said they can't see my signal either.
It turned out that the technician who came out on the 25th did not complete the job and did not install the wire. The line was dangling from my fence. Yet, he put in his paper work that he completed everything. So they promised that a technician would come out on Tuesday, March, 7th, and for me to wait between the times of 4-6 in the evening. Again, no show and I called them.
They claimed that the technician is supposed to come out on Wednesday. I explained that I was promised that date and I had to cancel several appointments and leave work early. I had asked how many times I would be inconvenienced. I spoke to several supervisors and I did not get anywhere with them.
This process has been exhausting with no resolution. I feel because COMCAST have a monopoly in this area, they can play around with costumers and waste our time.
0 comments