I have been without internet service for 10 days. They told me that I had to wait for 5 days to get a technician. I waited all day. They called me via a machine 5 times to say that my technician was coming. No one showed up. They then said that they would reschedule me for two days from then. I waited 9 more hours only to be told at the end of the day that they only have one technician and he does not know anything about internet service, so it would not do any good for him to show up.
I was then rescheduled for a third time and once again, my time slow of 10-1 has come and gone without anyone showing up. I have called them two times today and both times I was told that a supervisor would call back. They did not. I have now been told that they had to change my appointment because the technician is too busy today. It is not surprizing that their technicians are so busy with a company that continually has service interruptions!!! NO ONE should have Comcast if service matters! Every person I talk to promises to call back and the only one who did was Fred, who called back to say that could not make it out and there was nothing he could do. Darnel absolutely promised they would come to my house first today because he could see how many calls there had been and that they had not showed up for their first two appointments. I plan to file complaints with every possible source including ICC, FCC and Better Business Bureau, plus any comparable sites. I am outraged at the way I have been treated. To add insult to injury, yesterday I got my comcast bill and they have increased my rates. So, the ATT commercials are correct when they say beware of companies that like Comcast who take your rates up after you are with them. I wish I would have checked for compliants before I got Comcast. Now that I am checking there are hundreds of complaints, all for the same thing. The lack of service with this company.
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