This is my Comcast incident.
Company or organization information:
Comcast Corporation
2925 Courtyards Drive
Norcross, GA UNITED STATES, 30071
(800) 742-8580
Complaint information:
Date Received: 9/18 3:04: 21 PM
Primary Complaint Classification: Delivery Issues
Secondary Complaint Classification: Repair Issues
Complaint:
I made a web order for Comcast digital cable, and DSL internet access. On 9/10/05 a tecnician came to my apartment, and proceeded to do the install. When he left I had a cable box without all of the channels I ordered, and no DSL internet. On that date I called to put in a work order for someone to come out to correct the problem.
On 9/12/05 another technician came out, and fixed the cable box so that I could receive all of the channels I ordered, but had no work ticket for the DSL. I called comcast again and set up another date for a technician to come out. I asked for something soon, and got 9/18/05. I also asked if it was anyway that I could be seen sooner, and was told that it would be sent to the dispatcher who would then route it to the manager to see if a technician could come out before the 9/18.
On 9/13 I called Comcast back to see if the mananger had approved an earlier date. There was nothing noted in the computer system, but my orginal date of 9/18/05 was there. On 9/18/05 I called Comcast to verify that a technician was coming to my apartment between the hours of 2-5, and was told that there was no appointment listed in their system. I had received no phone calls from Comcast telling me that the manager had approved or disapproved early installation, and on top of learning that my date was no longer scheduled was told that another technician could come out and do an install on the 9/24.
So long story short I have no internet access through comcast, but I do have my first bill that arrived on 9/13 for digital cable, and DSL internet.
Desired Settlement: Other (Requires Explaination)
Settlement Explanation: I would like for them to really take a look at how they treat their customers.
Customer Service Rep: Product or Service: Digital Cable, and DSL Internet Access
Payment Made: No
Purchase Date: 9/10
Problem Date: 9/10
Complaint Dates: 9/10,9/12,9/18
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