I bought a 51 inch, Hitachi Projection T.V. And paid $369.99 for the ESP City Advantage Protection Plan to safeguard my purchase.
September 27 I reported a problem with the T.V. I had numerous problems even scheduling an appointment with the first vendor they referred me to. I relayed the problems to Circuit City and they were not helpful in dealing with the vendor at all. Not to mention I spent HOURS on hold waiting to talk to people and explaining what was going on.
After 2 weeks of trying to deal with the first vendor, I finally was fed up and had them give me a different vendor. This vendor contacted me the same day, but after that the service went down hill. They didn't come out for 2 weeks because they said they thought they knew what was wrong so they ordered the part first. When they came out and replaced the part, it didn't fix the T.V. So they took the entire functioning part of the T.V. Out (the lightbox) and took it to their shop. Where it has been for the last 3 weeks. It is now mid-November and we still have no idea when our T.V. Will be repaired.
I've called to follow up with the vendor and keep getting told they are waiting on a part - they've tried 3 different parts on it and it's still not working. I've called Circuit City's General Manager at Lewisville to get assistance and he's been ineffective at getting results. We paid a lot of money for a "hassle free" service that we are not getting! The lack of concern and lack of customer service is dumbfounding!!! At what point does Circuit City honor our warranty and just replace our T.V. Since they obviously don't have anyone competent enough to fix it?
Do yourself a favor... Don't buy from Circuit City! It's nothing but a headache!
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