Usacomplaints.com » Electronics and household app. » Complaint / Review: HH Gregg - LG Top Load Washer 14mos old broken - LG Washe. #1087504

Complaint / Review
HH Gregg
LG Top Load Washer 14mos old broken - LG Washe

We purchased a LG washer in May. This week, the error code LE starts to appear and the washer will not complete a cycle. We called LG, and of course, this is just outside the 1 year warranty. Marge from LG stated that she would extend the warranty since it was just outside the timeframe. She instructed us to unplug the washer for 30 mins and then call back for instructions. We did that. We got Rahaad (sp?) the 2nd time and we explained the situation to him. He stated that he saw the warranty extension on our file and he would send us an email with a link to which we should send our original receipt for the warranty. He also gave us the name of the local repair business to call for a diagnosis. We set up an appt for the next day. After the problem was diagnosed, we called LG back to get approval for the work. A 3rd person (who we could barely understand) said that there was NO WARRANTY EXTENSION on our account and we would have to pay for it out of pocket!!! We asked to speak to a supervisor and were transferred to Adrian in Alabama. She told us to fax the original receipt to her personally and she would review it. We drove to Staples that night to fax her the requested information. We found out today, that the warranty extension was denied. Why? We have no idea. THIS SHOULD NOT HAPPEN ON A WASHER THAT IS 14MOS OLD!!! The amount to fix it is almost $500!!! I am going to sit it out on the curb with a sign for everyone to see that says "DO NOT BUY LG PRODUCTS!!!" I planned to purchase and LG refrigerator, but no more... I will never purchase from LG again and I will tell everyone I know not to purchase from them as well.


Offender: HH Gregg

Country: USA

Category: Electronics and household app.

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